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COVID FAQs

Read on for information about telephone and video appointments

I am 100% committed to continuing your care and helping you reach your goals. I have spoken extensively with the doctors and hospital staff to ensure my procedures will protect all clients so that you may feel comfortable to continue sessions.

 

At this time I do not find it necessary to work exclusively online or to cancel appointments (unless not well).

Take a good care of yourself. 

Tamara

Q1 Are you feeling unwell?

Please err on the side of caution if you have any cold or flu symptom or you have been in contact with anyone unwell with any cold or flu symptom or anyone recently returning from overseas.

With COVID-19’s presence in our city, we request that you do not attend your psychology sessions in person if you experiencing either:  fever (temperature of over 37.5C), or acute respiratory infection (e.g. shortness of breath, cough, sore throat) with or without fever. This also applies if you have traveled to a high-risk area for transmission of COVID-19 in the last 14 days, or if you have been in close contact with someone confirmed positive or currently being evaluated for COVID-19.

Tamara will also err on the side of caution and cancel all appointments at any point should she display even the slightest cold or flu symptom.

 

Q2 What can you do to assist us?

For those of you who will continue to attend your sessions in person:

  • Please wash your hands with soap in the bathroom (paper towels will be provided) as soon as you arrive or make use of our available hand sanitiser (or your own).

  • Please cough or sneeze into your elbow

  • Please note: the bathroom is cleaned not less than daily to the highest hospital standards by professional staff.

 

 

Q3 What are we doing to protect you?

If you would prefer not to wait in the waiting room, simply phone reception to advise them you are here; you are welcome to wait in your car and we will send you a sms when we are available.

You will not be required to touch any surfaces or doors (as these are automatic and Tamara opens/closes her own).

We are taking the following precautions:

  • Applying social distance recommendations with consult chairs placed 1.8m away from each other

  • Providing telepsychology options for all (and rebates where allowable)

  • Wiping with disinfectant the surfaces which you are likely to touch (including the EFTPOS machine) in between each use with hospital grade disinfectant;

  • Providing water in disposable plastic cups

  • Opening an internal door to let fresh air between each session and keeping it open whenever possible;

  • Hospital grade cleaning practices and procedures of the highest level

  • All staff engaging in regular hand washing

  • Disinfecting Tamara's consult chairs in between each and every use

 

 

 

Q4 Are phone/video appointments available?

Please know Absolutely all clients are welcome to video/phone consultations.

 

Unfortunately rebates only apply in certain circumstances, please read on:

  • If you’re mental health, mood, possibly sleep or anxiety was impacted by the bush fires you are entitled to a rebate for video sessions (and also an additional 10 sessions per year).

  • Most patients whose sessions are paid by a third party (WorkCover, DVA, Private health etc.) will be eligible for telephone and video consultations.

 

Bulk billed video or telephone sessions are available for existing clients when the following apply:

  • The person has been diagnosed with COVID-19 virus or

  • The person has been required to isolate themselves in quarantine in accordance with home isolation guidance (note: this does not apply to voluntary self-isolation)

  • The person is considered more susceptible to the COVID-19 virus being a person who is:

    • at least 70 years old; or

    • at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or

    • is pregnant; or is a parent of a child under 12 months; or

    • is already under treatment for chronic health conditions or is immune compromised; or

    • the person meets the current national triage protocol criteria for suspected COVID-19 infection.

  • ** chronic diseases include heart disease, cancer, arthritis, asthma, diabetes, stroke, respiratory conditions, chronic obstructive pulmonary disease, some viral diseases and acquired immunodeficiency syndromes, or if you are immune compromised
     

If you would like telephone/video sessions simply reply by sms or phone the office on 08 8269 8188

 

 

 

Q5 Are video sessions effective?

Research shows that it is just as effective as face-to-face counseling, and client outcomes are identical to those for conventional therapy.

Q5 Will I be charged a cancellation fee if unwell?

Cancellation fees for being unwell will continue to be charged with less than 24hrs notice. However, fees will be waived on a case by case basis to support our measures; however it is expected that a telephone or video session will occur in its place, at the same time if you've cancelled with less than 24hrs notice to avoid the fee.

 

Tamara has always had a significant wait list for appointments, please we ask you give consideration to those who are waiting, and will be left waiting for some time, when they could otherwise have been seen. Therefore, please give as much notice as possible (ideally not less than 48hrs) so we may offer sessions to those waiting.

 

This is an anxious time for many and we want to be available to as many as possible.

 

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